Q: What are your online modes of payment?
We accept Debit/Credit cards, Net banking, UPI, GPay, PayTM, and Wallets. International customers can use PayPal.

Q: Is Cash on Delivery (COD) service available?
Yes, COD is available across India for ₹125. It is not available for international orders.

Q: What if the money gets debited but order confirmation is not received?
If this happens, email us at support@ornaora.com with your transaction details.

Q: Are there any hidden charges?
No, all charges are displayed clearly before payment.
Returns and Exchanges

Q: Is my product covered under the return policy?
Yes, all products are covered. Email us at support@ornaora.com within 48 hours of delivery to process the return request.

Q: How to return the products?
Email us with photos, tags, and the reason for return. Our team will respond within 48 hours with the next steps.

Q: Who ships the returned product?
Customers are responsible for shipping the product back. In some cases, we arrange a pickup for ₹200.