Shipping & Delivery Policy

Metro Cities (Mumbai, Delhi, Bangalore, Kolkata, etc.): 2-3 Days*
Tier 2 Cities: 3-4 Days*
Rest of India: 4-6 Days*
Express Delivery: 48-72 Hours* (Wherever Applicable - No guarantee)

As soon as the order is shipped from our warehouse, you will receive an email at support@ornaora.com with your tracking number and an active link to track it live.

Once your package is out for delivery, you will receive a call from our logistics partner to confirm the delivery time. Packages are delivered using OTP verification, so keep your phone handy for this purpose.

Every order is attempted thrice for delivery before it returns to our warehouse. Prepaid orders that are undelivered can be reshipped for ₹125, borne by the customer. If canceled, a refund coupon code will be issued after deducting ₹250 for 'to & fro' shipping charges.

We have partnered with reputed logistics providers like Delhivery Pvt. Ltd., Ecom Express, and Xpressbees for shipping within India.

Orders are dispatched within 24-48 hours. Delivery typically takes 7-20 days, depending on the destination country. For delays, contact us at support@ornaora.com.

Once fulfilled, you will receive a tracking link via email and on your order page for live tracking.

Shipping charges are calculated at checkout based on product weight. All orders are on a DDU basis (Delivery Duty Unpaid).

The recipient is responsible for customs and import duties. Non-payment may result in the package being stuck at customs or returned to our warehouse.

We accept Debit/Credit cards, Net banking, Bank Transfers, or PayPal for international orders. All transactions are SSL-certified and secure.

Email us at support@ornaora.com, and we’ll assist you. Check with your local post office if tracking shows the package has arrived at your location.

We accept Debit/Credit cards, Net banking, UPI, GPay, PayTM, and Wallets. International customers can use PayPal.

Yes, COD is available across India for ₹125. It is not available for international orders.

If this happens, email us at support@ornaora.com with your transaction details.

No, all charges are displayed clearly before payment.

Yes, all products are covered. Email us at support@ornaora.com within 48 hours of delivery to process the return request.

Email us with photos, tags, and the reason for return. Our team will respond within 48 hours with the next steps.

Customers are responsible for shipping the product back. In some cases, we arrange a pickup for ₹200.

Our products undergo a 3-level quality check and are designed for longevity with minimal contact with water, soap, or perfume.

We are an online-only store.

Yes, all images are accurate, and descriptions provide complete details.